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Trust Report (Nielsen Norman Group's E-Commerce Us
 |
| Price: |
$45 | | Rating: |
[GET LINK]
| | Date: |
2005-12-01 |
| File size: |
1221KB |
| Type: |
shareware |
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Trust Report (Nielsen Norman Group's E-Commerce Us - Trust is hard to build - and easy to lose. A single violation of trust can destroy
years of slowly accumulated credibil.. Trust is hard to build - and easy to lose. A single violation of trust can destroy
years of slowly accumulated credibility.
This report gives a broad overview of the trust-related issues that our 64 users
brought up when we asked them to carry out basic shopping tasks on 20
US e-commerce websites.
Here, "trust" means the person's willingness to invest time, money, and personal
data in an e-commerce site in return for goods and services that meet certain
expectations. The more a person trusts a website, the larger the risk he or she is
willing to take when dealing with the website. Trust is fragile. It is helped or hurt on every page of a website. Many of our users
had little trust even in renowned online shopping websites. They said they wanted
websites to win their trust.
When you download this report, you will receive a 44-page PDF file (0.8 megabytes). You need the Adobe Acrobat Reader to read the report.
The file will be downloaded in compressed ZIP format, so you should unZIP it before reading it.
tag:Trust Report (Nielsen Norman Group's E-Commerce User Experience Guidelines)
,Trust Report (Nielsen Norman Group's E-Commerce Us
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